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2FA Common Errors and Troubleshooting Steps
2FA Common Errors and Troubleshooting Steps
Marvin Rebong avatar
Written by Marvin Rebong
Updated over 2 years ago

Error setting up 2FA on the web version with (Back to Fergus Option)

  1. Clear the cache and cookies of the browser press CTRL+SHIFT+DEL and select the following options:

  2. Log back into Fergus

  3. If all else fails, contact our Support team to assist you.

Error setting up 2FA on the web version with (Sign out Option)

  1. Simply sign out and sign back into Fergus.

  2. Contact our Support team if the step will not work.

Error setting up 2FA on the mobile

  1. Sign out and then sign back in.

Stuck on the login screen

  1. Go to Phone Settings

  2. Select apps

  3. Select Fergus mobile

  4. Select Storage

  5. Clear data & cache

  6. Log back in

If you have any questions, please don’t hesitate to contact our Support team.

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