Q - What is Fergus Assistant?
Fergus Assistant is AI built into Fergus. Ask it to find information or help with everyday admin using the jobs, customers, quotes, invoices and schedules already in your account.
Q - What can Fergus Assistant help me with?
Fergus Assistant can help you find job and customer details, check schedules, prepare quotes and invoices, draft customer messages and add supported job updates.
What it can do may vary between Fergus web and Fergus Go.
Q - How do I use Fergus Assistant?
Open Fergus Assistant and type what you need in plain English. In Fergus Go, you may also be able to speak your request.
Include details such as the job number, customer, address or date to help Fergus find the right information.
Q - Do I need to use special commands?
No. Ask Fergus Assistant as you would ask a person.
For example: “Find the Smith hot water job and show me what still needs doing.”
Q - Can I use Fergus Assistant on my phone?
Yes. Fergus Assistant is available in Fergus Go, so you can find job details and capture updates while you’re out and about. Where available, you can type or use voice.
Q - Will Fergus Assistant ask before making changes?
You stay in control. Fergus Assistant shows important work for you to review and asks for confirmation before supported customer-facing actions, such as sending an invoice.
Always check the details before confirming.
Q - What if Fergus Assistant gets something wrong?
Don’t confirm the action. Check the original record in Fergus, correct the details and ask Fergus Assistant to try again.
If it still doesn’t look right, contact Fergus Support.
Q - How does Fergus Assistant use my data?
Fergus Assistant uses information from your Fergus account to answer questions and complete tasks. It follows your Fergus permissions, so you can only access information you’re already allowed to see.
Q - How much does Fergus Assistant cost?
The new AI tools are included in your current monthly Fergus subscription at no extra cost for now. If that changes in future, we’ll let you know clearly before any new pricing applies.
Q - Where can I get more help?
Try asking Fergus Assistant first. If you still need help, contact the Fergus Support team via the messenger in Fergus or via email at support@fergus.com.