Overview

Scheduling jobs is essential for trade businesses to ensure efficient use of time and resources. It reduces downtime, prevents missed appointments, and helps assign the right technician to each job. Effective scheduling also leads to better customer service, faster job completion, and ultimately higher profitability.

What’s the Difference Between Assigning and Scheduling a Job?

Assigning a job means allocating it to a staff member before adding it to the calendar. Assigned jobs appear on the Assigned Jobs list in the Fergus Go app for easy access. You can filter this list by team members to find their assigned jobs that require scheduling.
Scheduling a job involves adding it to the calendar for a specific date and time. Once scheduled, the staff member is notified, and the job will show up on their Home Screen (Scheduled Jobs List) and the Calendar in the Fergus Go app.

Additionally, you can assign user groups to jobs for easier group tracking, and assigning specific staff also helps filter the calendar more effectively.

Where Can You Schedule in Fergus Go?

You can schedule jobs through:

the Job Card quick action menu (i.e. '+ Add' button)
the Job Card 'Assign & Schedule' tool
or add non-job related events called Custom Events into the calendar from the Home screen.

How to Assign & Schedule from a Job Card

Quick action menu

Perform multiple actions on a job, such as assigning a staff member and scheduling an event for them to attend, using the Blue Plus Button located at the bottom-right corner of the Job Card page.

Please Note: You do not need to assign a team member before scheduling them to attend the job. Simply tap the 'Schedule event' option and select the team member to attend the job.

The Assign & Schedule tool

The Assign & Schedule tool on the Job Card helps you find the right person for the job and manage their bookings. The page displays all assigned staff members and a preview of what events they have scheduled in the future as well as whether they have completed their labour.

Use the Assign option to assign users to the job, or groups for group tracking:

Tapping on the Schedule event button opens the event screen, allowing you to select the dates, times and assigned staff.

You can tap on an assigned staff member's card and be taken to a full history of their future and past events for this job.

From here you can unassign them from the job, change their status, edit their existing schedule or schedule a new event for them to attend.

Once everyone's time is entered, you can tap Mark as Labour Completed if they have not done so themselves.

How to Schedule Custom Events

You can schedule custom events from the Home Screen of the Fergus Go app. Tap the '+ Add' button to open the creation page.

From here you can add a title, description, dates, times and assigned staff. Custom events can be created for non-job related events like Annual Leave, Courses, Lunch etc.