Overview
In this article, we'll cover frequently asked questions about Clearpay with Fergus Pay.
Q - What is Clearpay?
Clearpay is a Buy Now, Pay Later payment option that allows your customers to split their invoice into 4 interest-free payments.
When a customer chooses Clearpay,
They pay the first installment at the time of purchase
The remaining balance is split into 3 further payments, typically due every 2 weeks
You receive the full invoice upfront through Fergus Pay
Q - How does Clearpay work?
If Clearpay is enabled on your account:
The customer selects Clearpay when paying an invoice
They are redirected to Clearpay to log in or sign up
Clearpay performs a quick eligibility check
If approved, the customer pays the first installment immediately
The remaining installments are automatically collected by Clearpay
Once the payment is approved, the invoice will be marked as paid in Fergus.
Q - Who can use Clearpay?
Customers must meet Clearpay's eligibility criteria to use this payment method.
Approval is determined solely by Clearpay. Fergus has no control over:
Approval decisions
Customer eligibility
If a customer is declined, they will need to use another available payment method.
Q - How does Clearpay affect when I get paid?
You receive the full invoice amount upfront through Fergus Pay, just like standard card payments.
Clearpay then collects the remaining installments directly from your customer.
Q - What are the Clearpay payment terms for customers?
Customers typically pay in 4 installments.
1st payment: at the time of purchase
Remaining 3 payments: every 2 weeks
This means the full amount is usually paid over a 6-week period
Q - What happens if a customer misses a payment?
Clearpay manages all customer repayments, including any missed payments or late fees.
Fergus is not involved in collecting installments or handling repayment issues.
Q - What are the Clearpay processing fees and transaction limits?
Clearpay has a different fee structure from standard card payments.
Region | Processing Fees | Transaction Limits |
United Kingdom | 5% + £0.25 | £2,000 GBP |
Q - Can I pass the Clearpay fee on to my customer?
Clearpay can only be offered if you choose to cover the payment fee. You cannot directly pass the Clearpay processing fee on to your customer.
Q - How do I enable or disable Clearpay?
Clearpay can be managed at two levels:
Account level: Turn Clearpay on or off in your Fergus Pay settings to control availability across your account
Invoice level: Enable or disable Clearpay on individual invoices to control when its available to customers.
Conclusion
Clearpay gives your customers more flexibility when paying invoices, while ensuring you still get paid upfront. This can help reduce payment friction, improve cashflow, and increase job acceptance rates.