Overview
When you need to apply a credit to a customer's invoice, the process will vary depending on whether you have an accounting package connected to Fergus. This guide will walk you through both methods, ensuring that your customer receives the correct credit adjustment on their invoice.
If You Have a Connected Accounting Package
The easiest way to apply credits is through your connected accounting package. When you process credits in your accounting software, they will automatically sync through to Fergus and reduce the amount due on your selected customer invoice.
If You're Not Connected to an Accounting Package
If you don't have an accounting package connected, you'll need to manually apply the credit by reissuing your customer invoice. Follow these steps:
Step 1: Duplicate Your Invoice
First, you'll need to create a copy of your original invoice.
See our article for detailed instructions on this process.
Step 2: Add the Credit Line Item
Once you've duplicated your invoice, add a new line item that represents your credit:
Enter a description for the credit (e.g., "Credit for returned items" or "Promotional discount")
Enter the credit amount as a negative dollar amount (for example, if you're applying a $50 credit, enter -$50.00)
This negative line item will reduce the total amount due on the invoice, effectively applying your credit to the customer's account.
Please note: you can't create an invoice with a negative total.
Conclusion
Applying credits to customer invoices in Fergus is straightforward, whether you're using a connected accounting package or managing invoices manually. With a connected accounting package, credits sync automatically, saving you time and reducing errors. For manual processing, duplicating the invoice and adding a negative line item ensures your customer receives the proper credit adjustment. Select the method that best suits your current setup to ensure accurate customer billing.