Having Fergus send emails from your work or personal email account is a great way to ensure emails reach your recipient's inbox and avoid going to spam.

To get started, head over to ⚙ Settings > Email and click Use custom email settings:

Note that only Master Admin Users can see these settings.

It's usually easiest to grab these settings from the person who set up your work email.

If you'd like to give it a go, head to the link for your email provider below or search Google for "[my email provider] SMTP settings".
Replace [my email provider] with the name of the service you use to send emails.

Here are the settings for the most common email providers:

Outlook/Hotmail
Gmail
Yahoo
Office 365 (You'll also need to whitelist us - see below for info)

Start by entering your username. This is the email address you want Fergus emails to come from.
Password is the password you use to login to the email address you put in the Username field.
Host, Port, and SSL/TLS is set based on the info in the links above.

Finally, hit Save SMTP Settings and we'll send you a brief email to test everything is correct.

If something's not right you'll see a message saying "These settings don't seem to be correct". You'll also get a link to the full error message:

Before contacting Fergus Support, have a word with the person who setup your work email and give them the error message.

Whitelist the Fergus IP Address

Your IT person may need to whitelist our IP. If so, they can use this IP address: 52.62.15.193.

The links on this page lead to resources located on servers that are not maintained by Fergus or under its control.  Fergus is not responsible for the contents of any such referenced websites or for the availability of access to such websites.

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